If your child is absent or does not need service, please make every effort to let us know by 11AM the day of.
We track attendance by app and plan our routes accordingly. Also, if we can't find your child at pickup, we'll reach out to parents to confirm -- which can cause delays on our route and extensions that can drive up the cost of our service. Feel free to text, call, email, or send the form below.
The link is: ShuttleBee.org/absence
For families on an AM route, we'll use push notifications via Life360 to notify parents when a vehicle is near a pickup location.
Please let us know when you've downloaded Life360 and we'll send you instructions on how to join your childs' "circle".
Payment using PaySimple
Recurring ACH debits will be collected via PaySimple on the 25th for the next month of service.
Please note -- your first payment will be withdrawn when you sign up and applied towards September service. Your next payment will be withdrawn on September 25th for October service
If you have multiple subscriptions, a walking route, or non-standard pricing for any reason, ShuttleBee will send you a payment link directly.
You can also mail a check to us at:
Attention: Accounts Payable
622 S 4th Street
PO Box 63784
Philadelphia, PA 19147
Unless otherwise discussed, ShuttleBee operates on the School District of Philadelphia calendar.
Please let us know about any unscheduled calendar conflicts. Even when schools follow the school district's schedules, sometimes individual school calendars may conflict. We ask parents to let us know when this may happen.
Monthly conflicts will be posted on each school procedure page. Please see below for details.
If you haven't already done so, please sign review and sign our contract below.
We'll use PaySimple will be our log of payment activity and subscription cost.
School Pickup Procedures
Each school has a page that outlines all pickup procedures, points of contacts and calendar-- if different than the School District of Philadelphia.
You can also use this page to reach out to your route monitor using the chat tool: